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FAQ

Registration / Account / Password

New customers can sign up for an account by visiting 'Join Allergan Advantage'. Here you can enter your details and clinic practice information.

Our Customer Service team will verify your details and set up your account within a week.

If you need to change or edit any of your account details, for example your shipping address, please contact Customer Service on +1 800 209 5966 and we will process these changes for you.

If you have forgotten your password, you can reset it by accessing the login portal and selecting 'Forgot Password'. If you cannot remember your login email, please contact Customer Service on +1 800 209 5966.

Adverse Events and Claims

Pharmaceutical companies are legally required to collect and report any adverse events related to their products. Where a complication has arisen and an Allergan Aesthetics product is involved, it is important to report this event as quickly as possible.
Contact Allergan to report a suspected adverse event
For CoolSculpting: AGN-coolsculpting.apacsupport@abbvie.com
For Botox® (Botulinum Toxin A): in_pvmailbox@abbvie.com
For Juvederm: MedDeviceComplaintsAPAC@abbvie.com

Product/Education

For general enquires about Allergan Aesthetic products, please contact Customer Service on +1 800 209 5966.
For medical enquiries regarding an Allergan Aesthetics product, please contact the Medical Information department, by phone: +1 800 209 5966 or email: IN-Allergan@allergan.com

We can offer you a Skype call to go through the products and answer any specific questions at a time that is convenient for you. Please submit a request to contact the Customer service team.

Training and Commercial

To become a customer, please speak with our Customer Service team on +1 800 209 5966, who will take your contact information and healthcare professional specialty.

Botox FAQs

Yes! When administered by a trained and qualified doctor, BOTOX® is safe. The safety of BOTOX® is well established with 30 years of clinical use,1 including treatment of cerebral palsy in children

Yes, BOTOX® produces natural results that may last up to 4 months. When injected with the right dose in the right muscles by a highly trained aesthetic doctor, patients are able to express themselves naturally.2 This has consequently resulted in high patient satisfaction rates.3

No. Stopping treatment will only make the treated muscle gradually return to its normal activity2 and your wrinkles will return over time.

BOTOX® has no addictive component. You may get used to its youthful effects and wish to receive continuous treatments after consulting your doctor. Note that BOTOX® is not interchangeable with other botulinum toxin brands.2,4

You may ask to see the vial or clarify with your doctor before the procedure. BOTOX® is a proprietary brand name of Allerganno other brand of botulinum toxin A or procedure can be called BOTOX® 2,8

 

 

References​

1. Allergan DOF. INT-BCT-2050101 (RES-210487)​

2. BOTOX® DFU. ​

3. Stotland MA et al. Plast Reconstruct Surg. 2007; I20(5):1386-1393. ​

4. Brin MF et al. Biologics 2014;8:227-41.​

5. Naumann M et al. Mov Disord 2010;25:2211-8. ​

6. Trindade de Almeida A et al. Dermatol Surg 2015;41(suppl 1):S19-S28. ​

7. Mayo Clinic. Botox injections. https://www.mayoclinic.org/tests-procedures/botox/about/pac-20384658.​

8. American Academy of Facial Esthetics. Types of wrinkles & wrinkle treatments. https://www.facialesthetics.org/patient-info/facial-esthetics/wrinkle-treatment/​

Juvederm FAQs

It varies from individual to individual. Results are usually immediately visible depending on the volume of fillers used. When injected into the skin to enhance skin quality, the improvement in skin quality may take up to 2 weeks to become visible.

Results can last up to 9-24 months1-5, depending on the treatment chosen

Your doctor may advise against applying makeup on the treated areas, spending long hours in the sun, saunas, UV rays and very cold temperatures for a while.6-9

 

References​

1. Ogilvie P et al. J Cosmet Dermatol. 2020;19:1065–1070. ​

2. Eccleston D et al. Clin Cosmet Investig Dermatol 2012;5:167-72. ​

3. Dayan S et al. Aesth Surg J. 2020; 40:767-777. ​

4. Callan P et al. J Clin Cosmet Investig Dermatol 2013;6: 81-89.​

5. Ogilvie P et al. Aesth Surg J. 2020; 1-12. DOI: 10.1093/asj/sjaa013. ​

6. JUVÉDERM® VOLITE DFU. ​

7. JUVÉDERM® VOLBELLA DFU. ​

8. JUVÉDERM® VOLIFT DFU. ​

9. JUVÉDERM® VOLUMA DFU.. 10 JUVEDÉRM® VOLUX DFU.​

CoolSculpting FAQs

The CoolSculpting® procedure can treat visible fat bulges in the submental area (under the chin), thigh, abdomen and flank (love handle), along with bra fat, back fat, underneath the buttocks (also known as banana roll), and upper arm. Your physician will create a customised treatment plan that’s tailored to your body and your individual goals.

Once the treated fat cells are crystallised (frozen), they are destroyed and are naturally processed and eliminated from the body. Once the treated fat cells are gone, they’re gone for good.* Check out the How it Works page to learn more.

As a leading non-invasive fat-reduction treatment worldwide,†CoolSculpting® has a well-established safety and efficacy profile. CoolSculpting® systems are controlled cooling devices designed with built-in safety measures. If sensors detect that the skin is getting too cold, the system will shut down automatically.

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Customer Service

+1 800 209 5966

Questions & Feedback

Contact Allergan to report a suspected adverse event

Adverse Events

Contact Allergan to report a suspected adverse event

For CoolSculpting:
AGN-coolsculpting.apacsupport@abbvie.com

 

For Botox® (Botulinum Toxin A):
in_pvmailbox@abbvie.com

 

For Juvederm:
MedDeviceComplaintsAPAC@abbvie.com